If you encounter any issues that you are not able to resolve yourself and need to contact Redis Labs support for assistance, you can create a support package that gathers all essential information to help us debug your issues.

Note -
The process of creating the support package can take several minutes and generates load on the system.

Creating a support package

To create a support package:

  1. Click Support at the top right of the management UI.
  2. Click Create Support Package at the bottom of the page, and confirm the action. The package is created and downloaded by your browser.
The package creation failed with an error? You can't access the UI?